Processing time
Purchased items will be shipped within 7 business days of the order, although most will be within 3 to 4.
Please allow up to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify hello@jlabelle.design.
We are not responsible for lost or stollen packages. Customers are responsible for providing a correct and valid address for delivery.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.